• You may cancel your appointment without charge anytime before the close of business on the day preceding your appointment.
     
  • Please arrive 10 minutes prior to your scheduled appointments to ensure a full treatment. We do charge for precious minutes missed.
     
  • If you do not call to cancel  or do not show up for your scheduled appointment, you will be charged half price for the scheduled service; with a minimum charge of $30.
     
  • Same day cancellations will be charged 50% of the scheduled service price.

  • Our therapists need your cooperation including all pains or problems you may have to arrange the best treatment for you.
     
  • Communicating throughout your massage with your therapist will result in you achieving the best results from your session. You have the right to terminate your massage during the session if not satisfied.
     
  • To prevent irritation from exfoliation services, men and women are advised to avoid shaving just before these treatments.
     
  • The spa is a place of tranquility; Please refrain from the use of cellular phones. Please respect the right to privacy and quiet of other spa guests.
     
  • Gratuities are to show appreciation to our independent contractor staff for outstanding service, 15-25% is customary. 
     
  • Gift Certificates are the same as cash and can be used for any spa service or product provided at the BodyCentre. If lost or stolen, our gift certificates are non-refundable and non-replaceable.
     
  • Pre-pay packages are non-refundable, but can be used for other spa services, products or gift certificates provided at the BodyCentre.
     
  • The BodyCentre accepts Spa Finder and Spa Wish gift cards on full-priced services only. Not valid for the purchase of spa products.